6-Month HR Advisor: People & Culture, Service & Projects …, City of Sydney

The Opportunity An opportunity within the People Advice Centre of a large, established wholesale and retail business. This is a hands-on, service-focused role with a clear split across two areas of responsibility: employee relations advisory and HR project support. This is an initial 6-month contract opportunity with the potential for extension.

What You'll Be Doing

Employee Relations & Advisory

- Serve as a first point of contact for people-related enquiries via a ticketing system, providing timely and accurate advice on HR policies, processes and systems
- Own cases end to end, including triage, investigation, resolution, escalation where required and closure
- Manage workload to meet agreed service level agreements and ensure cases are progressed and closed in a timely manner
- Support leaders to understand their P&C; responsibilities and navigate employee matters with confidence
- Maintain accurate case notes and documentation to support service quality, reporting and audit requirements
- Complete standard HRIS transactions across the employee lifecycle, including onboarding, offboarding, transfers, variations and exits
- Generate employment contracts, letters and related documentation in line with policy and approvals HR Project Support

- Support delivery of an internal P&C; transformation program, contributing to coordination, progress tracking and reporting
- Complete routine system administration activities including weekly new starter data entry and data quality checks
- Provide backfill and coverage during planned and unplanned team absences, ensuring service levels are maintained
- Support the development and maintenance of P&C; knowledge articles, process documentation and workflow maps
- Maintain accurate P&C; content for frontline and core workforce audiences via internal platforms
- Champion self-service solutions by ensuring people content is clear, current and accessible What You'll Bring

- Demonstrated experience in a P&C;, HR or shared services workplace delivering transactional and advisory support across the employee lifecycle
- Hands-on experience with SuccessFactors or a similar HRIS, including onboarding, people movements and data maintenance
- Experience working within a ticket-based service model, managing cases end to end and meeting agreed SLAs
- Exposure to providing frontline advice on P&C; policies, processes and systems
- Strong attention to detail and accountability for data accuracy and case documentation
- Experience supporting periods of organisational change or increased workload
- Relevant qualifications in Human Resources, Business Administration or a related discipline, or equivalent practical experience
- Strong Microsoft Office skills and the ability to adapt quickly to new systems and tools To Apply Submit your resume and a brief cover letter outlining your interest. Shortlisted candidates will be contacted directly. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rw37x