Senior Technical Manager – Large-Loss Property Claims (City …, City of Sydney

Primary Details
- Enjoy Flexible Hybrid Working – a good balance between engaging office days and working from home.
- Full‑Time Role – Monday to Friday, core business hours.
- Permanent Position – Build a long‑term career with us.
- Generous Leave Options – Annual leave, life leave, and bonus leave to recharge and refresh.
- Family‑Friendly Benefits – 18 weeks of gender‑equal parental leave for all new parents, plus paid superannuation.
- Location – Sydney NSW, Parramatta NSW, Melbourne VIC or Brisbane QLD. The Opportunity This is a newly created senior technical leadership role within our Commercial Property, Construction and Engineering Claims team. As Technical Manager, you will play a critical role in strengthening the technical and operational capability of the team, providing expert support and guidance to Service Managers and Technical Specialists across complex and high‑value claims portfolios. This role is central to ensuring best practice claims management, technical consistency, and strong governance across large and complex claims. You will act as a trusted technical authority, driving continuous improvement, lifting technical standards, and supporting the delivery of high quality, cost‑effective outcomes that meet customer, community and commercial expectations. You will build strong partnerships across the business and with external stakeholders, reinforcing confidence in our claim’s capability. About QBE
- At QBE, we get to the heart of what matters for our customers.
- We’re an international insurer with more than 13,000 people working across 26 countries, enabling you to make a real impact.
- We’re building momentum toward our vision to become the most consistent and innovative risk partner.
- As part of the QBE team, you’ll spend every day working with people who are passionate, talented and kind. Your New Role
- Establish methods and procedures to coach and mentor technical specialists, supporting Service Managers in delivering cost‑effective claims outcomes while meeting customer and community expectations.
- Set technical standards and operational protocols aligned to business plans to ensure objectives are met.
- Identify, analyse, recommend and implement process improvements in functional areas.
- Achieve specific key performance indicators and strive to find better ways to improve overall service delivery.
- Act as a critical point of escalation on complex, denied or pending claims.
- Maintain current knowledge of products and services to provide direction and respond to issues.
- Cultivate positive relationships with internal and external customers to accomplish organisational goals.
- Assess present and future capability needs for employees and provide technical leadership, mentoring and guidance necessary to build technical capability to sustain a high‑performing workforce. About You To succeed in this role, you will bring:
- Previous experience managing large loss, complex claims, including exposure to high severity and technically challenging matters.
- Demonstrated experience in senior technical or technical leadership roles, providing oversight, mentoring and escalation support across complex claims portfolios.
- Robust capability in negotiating and settling significant and high‑value property claims, balancing technical accuracy, commercial judgement and customer outcomes.
- A deep understanding of policy interpretation, coverage determination, liability assessment and governance frameworks within a complex claims environment.
- Relevant industry qualification.
- The confidence and gravitas to operate as a trusted technical authority, influencing outcomes and driving continuous improvement at a senior level. Benefits
- Hybrid Working – a mix of working from home and in the office to enhance your work/life balance.
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
- 18 weeks gender‑equal flexible leave for all new parents, including paid super. Awards & Recognition
- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our programme.
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards.
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium‑sized programmes as voted by graduates. Skills
- Adaptability
- Claims Settlement
- Critical Thinking
- Data Management
- Insurance Claims Management
- Insurance Claims Processing
- Intentional collaboration
- Managing performance
- Negotiation
- Personal Initiative
- Presenting with Impact
- Regulatory Compliance
- Risk Management
- Sound Judgment
- Stakeholder Management Equal Employment Opportunity QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rw46r