Patient And Family Experience Administration Officer …, City of Sydney

Join a team committed to improving patient and family experience through clear communication and coordinated support. Employment Type: Temporary Full Time until 20 August **** (with possibility of ongoing employment) Position Classification: Administration Officer Level 4 Remuneration: $*******
- $******* per week Hours Per Week: 38 Requisition ID: REQ****** Where you'll be working: Patient and Family Experience Unit (PFEU), Royal North Shore Hospital What You'll Be Doing The Administration Officer will manage the provision of accurate, timely and productive high-level administrative and customer support to the department, to support the achievement of the department's set goals. Candidates Will Need To Meet The Following Criteria
- Consistently demonstrates behaviours that reinforce the CORE Values of our organisation: Collaboration, Openness, Respect and Empowerment, with all stakeholders; colleagues, direct reports, patients and consumers.
- Experience coordinating and prioritising multiple enquiries, complaints or feedback within an administrative role in a busy service environment, including description of complexity.
- Subject to NSW Health employment requirements under the Health Employees Administrative Staff (State) Award. Must confirm ability to meet essential requirements, including appropriate use of electronic information systems (e.g., eMR, Content Manager, IMS+) and compliance with NSW Health confidentiality obligations and Codes of Conduct.
- Describe a time you responded to a telephone call with a highly distressed person: what were your priorities and how did you manage the situation.
- Effective communication skills, both verbal and written, and ability to deal confidently and courteously with people at all levels. People of Aboriginal and/or Torres Strait Islander background encouraged to apply. Applications Close: 17 May **** #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rwhi0