Customer Service & Contact Centre Representative (Northern …, Northern Territory

Job Type: Permanent / Full Time Location: Other, Northern Territory Category: Admin / Secretarial / Office Support Sub Category: Administration Date Published: 25-May-2026 Job Reference 984533 Goal Indigenous Services are looking for a proactive & professional Customer Service & Contact Centre Representative with contact centre experience to join our Darwin team. If you're a problem solver who thrives in a fast-paced workplace & enjoys delivering exceptional service, we want to hear from you! What you'll do
- Answer & direct incoming calls with professionalism & efficiency
- Provide solutions to customer complaints & queries
- Advise customers on compliance issues (OHS, SW regulations)
- Manage & respond to emails in shared mailboxes
- Book & schedule services
- Handle dispute resolution calmly & effectively
- Update service records (POs, access requirements, etc.) What you'll bring
- Essential: Proficiency in Microsoft Office 365 (Word, Excel, Outlook), & previous call centre/contact centre experience
- Preferred: CRM experience (Salesforce highly regarded)
- Strong multitasking & organisational skills
- High attention to detail & commitment to accuracy
- Excellent communication & problem-solving skills About you
- Reliable with a strong work ethic
- you understand the importance of being present & prepared
- Committed to safety & compliance
- Self-motivated with the ability to work independently & as part of a team Benefits
- Work-life balance
- Monday to Friday
- Expand your career pathways
- Be part of a respected national company with a strong safety culture Apply NOW via the link below or email your resume to [email protected] Apply on Kit Job: kitjobau.com/job/3qfra2