Customer Service Officer - Taree

At Home in Place, we believe everyone deserves safe, affordable housing and the opportunity to be part of a thriving community. As a Community Housing Provider, our work makes a real difference, and our Customer Service Officers are often the first friendly voice or face our customers connect with. We’re looking for someone who enjoys helping people, stays calm under pressure, and can juggle a mix of customer service and administration tasks in a busy environment. About the Role As a Customer Service Officer, you’ll be the first point of contact for tenants, applicants and other stakeholders both over the phone and in person. No two days are the same, and you’ll play an important role in making sure people feel heard, supported and connected to the right services. This is a full time maximum term opportunity through to 24 December 2026, with potential for extension. What You’ll Be Doing
- Answering incoming calls and assisting with customer enquiries
- First point of contact for walk-in enquiries
- Responding to general tenant and housing enquiries
- Logging maintenance requests and updating customer records
- Providing general administrative support to the team
- Managing documents, data entry and correspondence
- Helping ensure our customers receive a positive and professional experience About You You’re someone who
- Has experience in customer service, reception or call centre environments
- Communicates clearly and professionally
- Can handle sensitive or challenging conversations with empathy and professionalism
- Is organised, reliable and comfortable multitasking
- Has good computer skills across Microsoft Office and database systems
- Enjoys working as part of a supportive team Experience in community housing or social services is helpful, but not essential. Why Join Us? We’re proud to be an employer that values its people. Our benefits include:
- NFP Salary packaging (up to $15,900 tax-free)
- Flexible working arrangements, including RDO options
- Paid birthday leave
- Wellbeing support, including EAP and wellness initiatives Apply Now If you’re passionate about customer service and want to work in a role where you can genuinely make a difference in the community, we’d love to hear from you. To apply, please submit your resume and a brief cover letter outlining your relevant experience and interest in the role via seek or our website. Applications will be reviewed as they are received, so early applications are encouraged. For confidential enquiries, contact our HR Team on [02 4920 2600](tel:02 4920 2600) or email Please note, all applicants must be willing to undergo a National Police Check. At Home in Place, we are committed to upholding our values of sustainability, empowerment and collaboration. Our hiring process focuses on merit, skills, and potential, ensuring that each candidate is evaluated fairly and objectively. We welcome applicants regardless of age, gender, race, ethnicity, religion, disability, or any other characteristic protected by law. Our goal is to create a workplace that not only respects but also celebrates the unique perspectives and talents of each individual. Apply on Kit Job: kitjobau.com/job/3r3pa9