Administration Coordinator (Heidelberg)

**Reference Number**:2581

**Category**:Administration and support

**Department**:Planned Procedures, Endoscopy & Endoscopy Services

**_Are you a current Austin Health employee? _**
- **Exciting opportunity for an Administration Coordinator to join our team**:

- **Full-time, fixed perm position available until October 2025**:

- **Hours are between 8:00am to 4:30pm Monday to Friday**
- Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

**About the SAPM Division**
- The Surgery, Anaesthesia and Procedural Medicine Division (SAPM) employs over 1,500 staff and is responsible for the provision of approximately 50,000 electives, planned and emergency procedures per year delivered to the community serviced by Austin Health. This includes elective surgery, emergency surgeries and procedure base care across 11 operating theatres and 4 endoscopy suites at the Austin site (AOS) and 8 operating theatres and 2 endoscopy suites at The Surgery Centre (TSC).

**About the role**
- This position is designed to support both the Surgical/Endoscopy Liaison Nurse’s and the patient during their pre-admission journey. The focus of this team is to provide efficient, streamlined, patient centered care to patients, in accordance with the DHHS Elective Surgery Access Policy.
- A regular day will see you:

- Providing effective phone support and acting as the main point of contact for Surgical and Endoscopy Access inquiries.
- Delivering excellent customer service to all stakeholders, ensuring a positive experience.
- Supporting Liaison Nurses and Clinical Nurse Consultants in their daily duties.
- Managing administrative tasks, including accurate data entry and record-keeping.

**About you**
- You will have excellent communication skills and a strong commitment to providing outstanding patient care. You’ll bring energy, drive, and a proactive attitude to your work, with a keen interest in developing your skillset.
- To be successful in this role, you’ll bring with you:

- A demonstrated commitment to Austin Health’s values: _Our Actions Show We Care, We Bring Our Best, Together We Achieve, We Shape the Future_.
- Proven excellence in customer service and communication, both verbal and written.
- Robust time management and prioritization skills.
- The ability to work autonomously and as part of a agile team.
- Developed computer and administrative skills, with a focus on accurate data management.

**Our benefits**
- Working at Austin Health means enjoying a solid sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding advantages, including:

- Greater take-home pay through generous salary packaging for living expenses, meals, and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
- Mentoring and career development opportunities
- Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists

**Work with us!**

**Interested in finding out more about this opportunity? Read the**position description** for further details.**

**Application closing date: Sunday 9 March 2025 Apply on Kit Job: kitjobau.com/job/3qn08t