Defect Manager – Insurance South Australia

Defect Manager – Insurance (Claims & Policy)

Location: Adelaide, South Australia, Australia

CloudMarc is seeking an experienced Defect Manager to support a large-scale insurance transformation program. This role plays a critical part in ensuring quality outcomes across Claims and Policy platforms within a complex enterprise setting.

Experience with Duck Creek is a major plus; however, hands‑on Claims and Policy experience within another insurance system is mandatory.

Key Responsibilities

Own and manage the end‑to‑end defect lifecycle across SIT, UAT, and regression phases

Lead defect triage, prioritisation, and resolution in collaboration with QA, development, and business teams

Establish and maintain defect governance, reporting, and quality metrics

Facilitate defect triage forums and ensure timely defect closureProvide transparent visibility of defect status, trends, and risks to senior stakeholders

Ensure accurate documentation and audit readiness

Mandatory Experience

Claims system experience within an insurance platform

Policy system experience within an insurance platformExperience working across SIT, UAT, and production support phases

Robust stakeholder engagement and communication skills

Highly Desirable

Duck Creek experience (Claims and/or Policy modules)

Experience in large‑scale insurance transformation programs

Experience working with mixed onshore and offshore delivery teams

About CloudMarc

CloudMarc is a specialist technology consultancy delivering Quality Engineering, Test Management, and Digital Delivery services to Tier‑1 clients across insurance, retail, banking, and government.

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Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Consulting

Industries

IT Services and IT Consulting

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