Electrical Service Manager (South Australia)

Add expected salary to your profile for insights Connex Solutions is a trusted Australian electrical and telecommunications contracting company with over 90 skilled professionals across South Australia and Victoria. We deliver high-quality electrical services to government, health, education, defence, commercial, and facility management clients. With a reputation built on reliability, safety, and technical excellence, we’re growing — and we’re looking for a hands-on leader to take our Service department to the next level. The Opportunity We’re seeking an experienced Service Manager to lead, manage, and grow our Service department from our Adelaide office. Reporting directly to our General Manager, you’ll take end-to-end ownership of our reactive, emergency, and planned maintenance electrical services across a diverse commercial and industrial client portfolio. This is a senior leadership role for someone who thrives on leading field teams, driving operational performance, and building lasting client relationships — all while keeping a sharp eye on commercial outcomes. What You’ll Be Doing
• Leading and mentoring a team of service technicians, apprentices, and a scheduler to deliver outstanding results
• Driving technician utilization, first-time fix rates, and SLA compliance across all service contracts
• Owning the department — managing budgets, revenue targets, margins, and cost control
• Managing daily scheduling and dispatch to optimize resource allocation and response times
• Building and maintaining strong relationships with key service clients as their primary point of contact
• Growing the service book through proactive business development, tenders, and contract renewals
• Delivering regular performance reports to senior leadership using data-driven insights
• Championing continuous improvement, including the adoption of AI and digital tools to drive efficiency
• Managing all service workflows within simPRO, ensuring accurate job costing, time tracking, and documentation
• Coordinating after-hours and emergency service rosters What We’re Looking For
• Electrical trade qualification (Certificate III in Electrotechnology or equivalent)
• Current South Australian Electrical Licence (or equivalent with ability to obtain SA licence)
• Minimum 3 years’ experience in service management or senior supervisory role within the electrical or building services industry or large facility management experience
• Proven experience managing teams of field-based technicians and apprentices
• Strong commercial acumen with experience managing department budgets
• Track record in client relationship management and business development
• Experience managing service contracts with major commercial or industrial clients
• Understanding of WHS legislation and compliance requirements in the electrical industry Who You Are
• A natural leader who inspires teams and takes ownership of results
• Commercially focused — Understanding commercial outcomes and adept at managing KPIs
• A clear communicator across all levels, from technicians in office to executive stakeholders
• Solutions-oriented with a proactive approach to operational challenges
• Comfortable in a fast-paced, reactive environment while still driving strategic initiatives
• Open to leveraging technology and innovation to improve how things get done What’s In It For You
• Competitive salary package plus superannuation and company vehicle
• Senior leadership role with genuine autonomy and influence over department direction
• Join a growing, well-established company with a strong pipeline of work across SA and VIC
• Collaborative leadership team that values initiative and fresh thinking
• Supportive culture that invests in professional development and career progression Unlock job insights Hirer responsiveness Salary match Number of applicants Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Electrical Service Manager? Do you hold a current electrical licence? Have you worked in a role where you were responsible for budget management & forecasting? Do you have experience in a role which requires relationship management experience? Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rpxaj