Defect Manager – Insurance (South Australia)

Defect Manager – Insurance (Claims & Policy) Location: Adelaide, South Australia, Australia CloudMarc is seeking an experienced Defect Manager to support a large-scale insurance transformation program. This role plays a critical part in ensuring quality outcomes across Claims and Policy platforms within a complex enterprise environment. Experience with Duck Creek is a major plus; however, hands‑on Claims and Policy experience within another insurance system is mandatory. Key Responsibilities
- Own and manage the end‑to‑end defect lifecycle across SIT, UAT, and regression phases
- Lead defect triage, prioritisation, and resolution in collaboration with QA, development, and business teams
- Establish and maintain defect governance, reporting, and quality metrics
- Facilitate defect triage forums and ensure timely defect closureProvide transparent visibility of defect status, trends, and risks to senior stakeholders
- Ensure accurate documentation and audit readiness Mandatory Experience
- Claims system experience within an insurance platform
- Policy system experience within an insurance platformExperience working across SIT, UAT, and production support phases
- Strong stakeholder engagement and communication skills Highly Desirable
- Duck Creek experience (Claims and/or Policy modules)
- Experience in large‑scale insurance transformation programs
- Experience working with mixed onshore and offshore delivery teams About CloudMarc CloudMarc is a specialist technology consultancy delivering Quality Engineering, Test Management, and Digital Delivery services to Tier‑1 clients across insurance, retail, banking, and government. Apply Now Seniority level Mid‑Senior level Employment type Contract Job function Consulting Industries IT Services and IT Consulting #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rspuv