Operations Scheduling Officer – Network Operations Redland …, Redland City

Permanent Full Time-36.25 hours per week $91,140.33 to $97,653.03 annually + 13% super RCC Officers’ Level 4 Operations Scheduling Officer – Network Operations Are you highly organised, calm under pressure, and passionate about planning and prioritisation in a fast‑paced environment? As a Operations Scheduling Officer – Network Operations with City Water, you’ll play a pivotal role in ensuring the continuous delivery of water and sewer services essential to the community. Supporting a network that delivers over 14 billion litres of safe drinking water annually to more than 73,000 properties, and collects wastewater via 1,217 km of sewer pipes, this role sits at the heart of essential service delivery. You’ll help ensure these services remain reliable, safe, and responsive – contributing to a system that consistently meets stringent Australian Drinking Water Guidelines and Environmental Regulations. This position is central to operations – responsible for triaging incoming requests, coordinating schedules, and optimising resources across both planned maintenance and reactive works. Working closely with supervisors and field teams, you will ensure customer requests are prioritised to meet industry standards and customer expectations, supporting service continuity across the Redlands community. If you thrive on managing competing priorities with confidence, enjoy working with systems and data, and have a strong problem‑solving mindset, this is your opportunity to make a real impact. Your responsibilities will include:
- Work Scheduling & Prioritisation – Plan and coordinate daily and forward work activities across operations, ensuring efficient scheduling of maintenance and reactive tasks
- Triage & Workflow Management – Act as a key point of contact for incoming service requests, assessing urgency, assigning appropriate asset information, and ensuring timely allocation
- Resource Planning – Collaborate with supervisors to understand crew availability and support the effective allocation of resources across competing priorities
- Stakeholder Liaison – Work closely with internal teams including Network Operations, Compliance, Reporting, and Waste to coordinate and progress work requests
- Data & Systems Management – Use Council’s Asset Management Systems and mapping tools to create, update, and manage work orders, ensuring data accuracy and visibility
- Reporting & Insights – Monitor outstanding work, analyse trends (such as demand peaks and location‑based activity), and provide insights to support operational decision‑making
- Continuous Improvement – Identify opportunities to enhance scheduling efficiency, workflow processes, and service delivery outcomes Skills and experience:
- Experience in scheduling, workforce planning, or operations support within a fast‑paced environment
- Strong working knowledge of Asset Management software (e.g., Assetic or similar) and operational technologies
- Proven ability to prioritise, manage competing demands, and adapt quickly in a reactive environment
- Strong analytical and problem‑solving skills, with the ability to interpret data and identify trends
- Excellent communication and stakeholder engagement skills
- High attention to detail and commitment to accurate data management
- A calm, level‑headed approach, particularly during high‑pressure situations Benefits and incentives:
- Professional development – job‑specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning
- Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle
- Rewarding role‑specific allowances recognising the responsibilities, skill, and impact of your position
- Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma
- Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking perks
- Flexible working options – access RedFlex, offering flexibility in how, when, and where you work
- Optional purchased leave available after probation
- Incentives for returning from parental leave including credited leave and superannuation benefits Eligibility:
- You’ll hold a current C Class Driver’s Licence
- Successful applicants will be asked to consent to a criminal history check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
- To be eligible for employment, applicants must have the legal right to work in Australia. Contact Information For more information about this position ), please contact Sammy McGrath on . #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r8ov0