Customer Service Representative (Toowoomba)

About the role We’re seeking a passionate and confident Customer Service Representative to join our Brickworks office in Toowoomba, Queensland. Reporting to the Customer Service Manager, you will be responsible for assisting customers in a range of service and sales enquires across our wide range of Brickworks building products, providing an exceptional customer service experience. Duties include but are not limited to:

• Provide high quality service to both internal and external customers.
• Answer inbound calls and emails in a prompt and courteous manner.
• Assist in the development and growth of the Austral Bricks business as a front-line company representative.
• Maintain detailed and current knowledge of the Company’s products and services.
• Provide assistance to the Sales Representative.
• Complete data entry of orders, credits, returns, stock and pricing enquiries.
• Ensure the office, work areas and displays are always maintained in a protected, tidy, clean and presentable manner. Success Requirements:

• Knowledge of building industry and of building products (preferred).
• Tertiary qualification in a related discipline (preferred).
• Proficient in using Microsoft Office Suite.
• A passion for delivering exceptional customer service.
• Strong time management, administration, and organisational skills.
• Excellent attention to detail.
• Ability to complete multiple tasks with varying levels of priority. Why join us?

• Charitable Partnership: Proudly support Children’s Cancer Institute (CCI).
• Inclusivity: We value diversity and maintain an inclusive workplace.
• Family Support: Enjoy our company parental leave scheme.
• Recognition: Celebrate success with Employee of the Year and Values Recognition Programs.
• Growth: Ongoing education, training, and career progression opportunities for all employees.
• Support: Access support programs for you and your family through our EAP provider.
• Discounts: Product Discounts are provided for staff and family and friends of staff.

Who we are Under the Brickworks Building Products umbrella are some of the world’s best-known building material brands. Recognised globally as leading manufacturers of quality building products, our brands continue to build their reputation for delivering top quality. We lead through style and product innovation, creating materials for beautiful environments. With a broad product portfolio of manufacturing and sales facilities across Australia and North America, Brickworks Building Products is uniquely placed to service the demands of the building industry.

Part of the Brickworks Group, Austral Bricks has a proud history of brickmaking spanning over 100 years. Founded in 1908, Austal Bricks is Australia’s largest, best-known and most efficient clay brick and paver manufacturer. The company has a well-established national presence with manufacturing and sales facilities in every state. It has long been at the forefront of product innovation and efficient, sustainable production. How to Apply

You will need to be an Australian or New Zealand citizen or Australian permanent resident to apply. Submit your resume and cover letter via the “Apply” button. For more information about Brickworks please visit our website Brickworks does not accept unsolicited applications from employment agencies. Apply on Kit Job: kitjobau.com/job/3s3p44