Finance Administration Officer (Toowoomba)

Western Downs Regional Council has been awarded the Queensland Large Employer of the Year for the Darling Downs South West Region for 2019, 2021, 2022, 2023 and 2024. Be part of a team that make a real difference within the communities we serve. Our mission drives us, and we want you to be part of the journey. Job No: 1810 Location: Regional Level: Non-Operational Staff Certified Agreement Level 2 Status: Full Time, Fixed Term until 30 June 2027

Experience Western Downs It's the people that make it! This position is full time, fixed term until 30 June 2027. This position can be based at any of our regional locations Dalby, Chinchilla, Jandowae, Miles, Tara, or Wandoan. About the Opportunity The Finance Administration Officer provides administrative support to the Revenue team in undertaking the rates and charges function, including reconciliation activities, customer service enquiries and correspondence, and record maintenance in alignment with legislative requirements and the Finance Department’s organisational objectives. Some of the key responsibilities include:
- Providing administrative support to the Revenue
- Rates and Charges Supervisor and Revenue team in accordance with Council procedures.
- Providing efficient and courteous customer service to Council's customers.
- Preparing standard correspondence and documentation (including rates searches) and responding to routine rates-related enquiries, escalating complex matters as required.
- Maintaining accurate customer, property, and financial records within Council systems. About yourself Suitability for this position will be based on experience, application, achievement, and potential in the following critical competencies as they link to the key responsibilities for this position. Proven/Demonstrated experience in:
- providing administrative and/ or financial support within an administrative, finance, or customer service environment;
- providing a high level of customer service to resolve issues while maintaining diplomacy, patience, tact, and sensitivity to the specific needs of customers;
- utilising a range of information systems and databases;
- being an active team participant who works towards and achieves team objectives and goals and contributes ideas to business improvement; The benefits working for WDRC: Work / life balance We understand the importance of balance. Enjoy flexible work arrangements and wellness programs designed to keep you at your best. Superannuation In addition to your annual salary, Council will contribute twelve (12) per cent, including the superannuation guarantee contribution. Growth Opportunities We invest in your growth. Whether it’s skill development, mentorship, or career advancement, we’ve got you covered. Access to Corporate Health Plan Take care of yourself and join one of our Corporate Health Plans to improve life. Health & Wellbeing program and Mental Health Support Change your lifestyle and live better with healthy ideas. Be your best possible self with provided support and information. Access to free Employee Assistance Program & confidential counselling Reach out to someone confidentially if you are experiencing any concerns or problems. Salary Packaging Available Restructure your salary to work for you to pay for everyday living expenses such as Motor Vehicles, Superannuation, Remote Area Housing (Rent), Fuel, Gas and Electricity. Allowances Available (if applicable) Allowances such as Locality Allowance may be applicable to your position. Leave Loading You will receive 17.5% leave loading on top of your base rate of pay, while you are on Annual Leave. Uniforms and PPE Uniforms and Personal Protective Equipment (PPE) provided. Job security in a local government position Feel secure working for an organisation who believes in strong foundations of respect, balance, communication, teamwork, accountability and leadership. Living & Working in the Western Downs: you are looking to join an innovative and energetic company, that provides staff with a work life balance and opportunities for growth with state of the art mentoring from professionals within its team, this may be the role for you. Be part of the community you serve. TOGETHER WE MAKE A REAL DIFFERENCE. Applications close at Midnight AEST on Tuesday 23 June 2026. Additional Information The recruitment process may include candidates undergoing a pre-employment medical including drug and alcohol testing. WDRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice. How To Apply To view the position description please click the Job Attachments tab, located next to the Advertisement tab at the bottom of the page. If you wish to be considered for the position, click the Apply button and complete your application as required. Apply on Kit Job: kitjobau.com/job/3s529k