Customer Service Team Leader (Traralgon)

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer , supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. Join us as we continue to grow and make a mark as the 4th largest telco in Australia! Responsibilities
- Lead a team of consultants who provide technical and accounts support to our residential customers
- Manage a medium to large-sized team and coordinate with our Aussie Experts to meet organisational requirements
- Oversee team performance and ensure targets are met through cooperative efforts
- Meet customer service standards and call handling targets
- Foster a professional business relationship with customers by providing prompt and efficient service Qualifications
- Telco industry knowledge
- Clear and approachable communicator
- Strong leadership abilities
- Customer service understanding
- Advanced computer skills
- Proficient in negotiation and innovative thinking
- Works well independently and in a team Benefits
- 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government paid leave)
- Discounted internet up to the value of $109 per month
- 20% off our Mobile services
- Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
- Monthly rewards and recognition
- Internal training and resources for you to continue to learn, grow and achieve your career goals
- Yearly allowance for Aussie merch
- Fitness Passport for access to multiple gyms and pools across Australia
- B Corp Certified company: maintains high social and environmental standards for people, customers, and planet
- Community engagement: Pledge 1% commitment, sponsorship programs, and paid staff community service leave #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ptpc3