Customer Service Team Leader Traralgon

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Prospect Employer , supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Responsibilities

Lead a team of consultants who provide technical and accounts support to our residential customers

Manage a medium to large-sized team and coordinate with our Aussie Experts to meet organisational requirements

Oversee team performance and ensure targets are met through cooperative efforts

Meet customer service standards and call handling targets

Foster a professional business relationship with customers by providing prompt and efficient service

Qualifications

Telco industry knowledge

Transparent and approachable communicator

Strong leadership abilities

Customer service understanding

Advanced computer skills

Proficient in negotiation and innovative thinking

Works well independently and in a team

Benefits

26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government paid leave)

Discounted internet up to the value of $109 per month

20% off our Mobile services

Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

Monthly rewards and recognition

Internal training and resources for you to continue to learn, grow and achieve your career goals

Yearly allowance for Aussie merch

Fitness Passport for access to multiple gyms and pools across Australia

B Corp Certified company: maintains high social and environmental standards for people, customers, and planet

Community engagement: Pledge 1% commitment, sponsorship programs, and paid staff community service leave

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3q4onc