Customer Service Team Leader (Traralgon)

You’ll lead a team of consultants supporting our residential customers with technical and account enquiries, oversee performance, and ensure service standards are met. If you’re confident in customer service, tech‑savvy, and ready to grow your leadership skills, this is a great chance to make an impact and support our mission of delivering exceptional customer experiences.Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our team to grow professionally. Our people make all the difference in our success. Let’s talk about you!
- Telco industry knowledge
- Clear and approachable communicator
- Strong leadership abilities
- Customer service understanding
- Advanced computer skills
- Proficient in negotiation and innovative thinking
- Works well independently and in a team How will you support our “Why?”
- Lead a team of consultants who provide technical and accounts support to our residential customers
- Manage a medium to large-sized team and coordinate with our Aussie Experts to meet organisational requirements
- Oversee team performance and ensure targets are met through cooperative efforts
- Meet customer service standards and call handling targets
- Foster a professional business relationship with customers by providing prompt and efficient service If this role speaks to you, hit the apply button to submit your application! Or if you feel you still have a bit more to learn
- reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and they’ll provide you with some insights on ways to progress and upskill within Aussie. Apply on Kit Job: kitjobau.com/job/3qddgx