Customer Service Team Member Traralgon

Job Description

Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Key Responsibilities

Deliver effective store administration in line with standard procedures, including:

Cash handling and tendering transactions

Store multi-channel fulfilment and stock integrity

Telephone management and enquiries

Marketing and promotional activity

Contribute to financial performance through effective inventory management and management of controllable expenses.

Manage all sales channel fulfilment in line with procedures.

Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.

Contribute to The Valuable Guys brand and store experience through quality merchandising, in-store marketing and presentation.

Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.

Qualifications

Key Competencies for Success in This Role

Customer Focus – Does everything through eyes of the customer.

Drives Results – Consistently achieves results, even under tough circumstances.

Demonstrate Self-Awareness – Uses feedback and reflection to gain insight into personal strengths and weaknesses.

Equal Employment Opportunity

The Positive Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this prospect excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r4wzc