Customer Service Consultant (Traralgon)

Proudly born in Gippsland, Aussie Broadband has grown into one of Australia’s leading telcos. We support inclusion and diversity, and as a proud Equal Chance Employer we encourage people of all backgrounds to apply. Job Overview This role is a full‑time customer service position based in our call centre. You will work 8‑hour shifts on a rotational roster from 8am to 12am, Monday to Sunday, including public holidays. All staff are required to commit to 37.5 hours per week. This roster arrangement is mandatory and cannot be negotiated. Responsibilities
- Assist customers with queries related to our telco services.
- Use computer systems and data entry tools accurately.
- Communicate in a warm, clear manner with a collaborative and empathetic approach. Requirements
- Interest in learning about the telco industry (experience is helpful but not essential).
- Curiosity about IT and technology.
- Background in accounts or customer service.
- Confident computer skills and comfort with basic data entry.
- Strong communication skills. Benefits
- 26 weeks paid parental leave for both primary and secondary caregivers, in addition to any government‑paid leave.
- Discounted internet up to the value of $109 per month.
- 20% off on mobile services.
- Access to Employee Assistance Program and discounts with partners such as Origin, Specsavers, HCF and others.
- Monthly rewards and recognition, internal training and resources.
- Yearly allowance for Australian merchandise.
- Fitness Passport for access to gyms and pools across Australia. How to Apply To apply, click the job link provided. Please note that applications cannot be submitted via email. If you have any questions, contact us at . Apply on Kit Job: kitjobau.com/job/3rrbt4