Customer Service Team Leader (Traralgon)

You’ll lead a team of consultants supporting our residential customers with technical and account enquiries, oversee performance, and ensure service standards are met. If you’re confident in customer service, tech‑savvy, and ready to grow your leadership skills, this is a great chance to make an impact and support our mission of delivering exceptional customer experiences. Responsibilities
- Lead a team of consultants who provide technical and account support to our residential customers.
- Manage a medium to large-sized team and coordinate with our Aussie Experts to meet organisational requirements.
- Oversee team performance and ensure targets are met through collaborative efforts.
- Meet customer service standards and call handling targets.
- Foster a professional business relationship with customers by providing prompt and efficient service. Qualifications
- Telco industry knowledge.
- Transparent and approachable communicator.
- Strong leadership abilities.
- Customer service understanding.
- Advanced computer skills.
- Proficient in negotiation and innovative thinking.
- Works well independently and in a team. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rrtuj