CCLHD - Patient Services Manager (Central Coast Council)

Employment Type: Permanent Full Time; Position Classification: Health Manager Level 2; Remuneration: $114,251 to $134,809; Hours Per Week: 38; Requisition ID: REQ ; Application Close: Sunday 31st May 2026 at 11.59pm. About The Role The Patient Services Manager is responsible for the strategic leadership, management, and administration of all functions within the Patient Services Department across the Wyong Hospital site. This includes overseeing operational planning, directing service delivery, and ensuring effective management of administrative functions to support organisational objectives. The role works collaboratively with Clinical and Finance Departments to build and maintain strong stakeholder relationships, ensuring the efficient implementation of initiatives and strategies aimed at optimising revenue performance, minimising revenue leakage, and achieving established financial targets within Patient Services. The position is also responsible for analysing and evaluating operational data and information, delivering accurate and timely reports, and ensuring customer service standards and revenue objectives are consistently achieved. In addition, the Patient Services Manager is expected to lead and drive change across the department, fostering a positive, innovative, and flexible service culture that supports continuous improvement, adapts effectively to changing operational demands, and identifies opportunities for service enhancement and growth. About You
- Can demonstrate leadership in managing, coaching, mentoring, and supporting staff to achieve performance improvement, professional development, and positive team outcomes.
- Has extensive experience using Hospital Patient Information Systems and advanced proficiency in Microsoft Office applications.
- Has proven experience in workforce management, including rostering, payroll systems, and HealthRoster, with responsibility for coordinating planned and unplanned leave coverage and supporting recruitment processes.
- Has highly developed time management, organisational, and problem‑solving skills, with the ability to effectively prioritise workloads for both self and team members.
- Has significant experience in the management and collection of inpatient and non‑inpatient revenue, including private patient billing and revenue optimisation within a hospital setting.
- Has willingness and capacity to participate in on‑call arrangements to support operational requirements and respond to out‑of‑hours contingencies. Benefits Work‑Life Balance
- Accrued day off each month (ADO)
- 17.5% annual leave loading
- Paid parental leave Financial Benefits
- Salary packaging to increase your take‑home pay
- Novated leasing options
- Relocation assistance (where eligible) Health & Wellbeing
- Discounted gym access through Fitness Passport
- Free flu vaccinations
- Employee Assistance Program (EAP) for you and your family
- Access discounted private health insurance Growth opportunities
- Access to professional development and education
- Secondment and career‑advancement opportunities across the District Central Coast Local Health District is committed to implementing the Child Safe Standards. Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process. You’re also welcome to reach out to Nathan Bramston in our Aboriginal Workforce Development Team at or call for one‑on‑one support. Vaccination Requirements: All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive, including mandatory evidence of protection against specified infectious diseases, annual influenza vaccination, and tuberculosis assessment (Category A positions). Applicants must provide appropriate evidence of compliance prior to commencement. NSW Health strongly recommends all workers stay up to date with COVID‑19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID‑19 vaccination is not a condition of employment. An Eligibility List (E‑List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full‑time and part‑time positions. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3q7ms5