Digital Services Advocate - Customer Experience Pro …, Central Coast Council

MAYDAY Recruitment are excited to be looking for self motivated customer service candidates for one of our government agencies. Details

Digital Service Representative Start Date: 8/06/2026 End Date: 24/08/2026 (possibility to extend if required) Pay:$35.80 per hour + Super Location: Tuggerah The role

Provides advice and support as the first point of contact for customers using online technology in service centres to increase adoption of digital services and create positive digital customer experiences
- Deliver services in a professional manner in all customer interactions to create positive customer
- experiences and ensure customer satisfaction as a priority
- Action customer complaints arising from complex agency transactions by ensuring they are accurately
- resolved, recorded and unresolved issues are escalated through appropriate channels to support effective complaints resolution
- Complete activities in the provision of service delivery in accordance with privacy requirements and legislative obligations to ensure confidentiality, privacy and integrity of information is not compromised
- Monitor digital performance in service centres ,and take actions to increase adoption, drive usage and deliver optimum service delivery outcomes
- Develop and maintain knowledge of organisational information resources and operating standards and practices to record and resolve and customer complaints and escalate any unresolved issues to support and enable positive customer outcomes
- Provide advice and support to customers on the adoption of digital services, and in the education of users to deliver great customer experiences through the use of on-line technology
- Maintain awareness of the organisation’s customer escalation points to ensure customers are referred to appropriate channels for the completion of out of scope transactions
- Contribute to continuous improvement initiatives through current ideas and identification of opportunities to improve the efficiency of work processes and the implementation of changes in service delivery You will need
- 2-3 years experience in customer service (Call centre, admin or retail)
- Need excellent written and verbal communication skills
- Previous gov experience is preferred but not required
- Proficient in Microsoft office suite If this sounds like a role you'd thrive in, please apply now with an updated resume. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r2fre