Support Analyst (Identified) (Broadway)

At UTS, we’re changing the game. We’re on a journey to be the leading university of technology and we’re moving the world forward with our breakthroughs. Our state-of-the-art campus in Sydney’s vibrant Tech Central precinct is a hub of creativity, innovation, and collaboration, where curiosity thrives.

As we transform our Digital Strategy, we’re modernising and adopting Agile methodologies, including the SAFe framework, to boost efficiency and responsiveness.

You’ll be joining a supportive and inclusive community that values diverse perspectives and encourages you to bring your whole self to work.

This is an Indigenous Identified opportunity, reserved for Aboriginal and Torres Strait Islander peoples, reflecting UTS's commitment to embedding Indigenous knowledge and perspectives across all aspects of our work and fostering positive outcomes for Indigenous communities.

**About the Role**

You will also have the opportunity to connect with top industry professionals and national research organisations, broadening your knowledge and network. If you are passionate about technology and want to contribute to world-class research, we encourage you to apply.

**About You**

As the Support Analyst, you will:

- Collaborate with a team of specialists and analysts to provide, install, and maintain Research Technology services, ensuring seamless integration into research projects and activities.
- Respond promptly and efficiently to IT support requests, incidents, and inquiries from the research community to resolve technical issues.
- Manage the installation and troubleshooting of research software, hardware, and tools.
- Assist researchers with Research Technology services and promote best practices for conducting research.
- Collaborate with researchers and teams to provide guidance, consultation, and support for multidisciplinary research collaborations.
- Ensure that Research Technology services adhere to cybersecurity requirements and continuously enhance cybersecurity controls.
- Advocate for solutions that meet the needs of researchers while aligning with the University's IT strategies and stay updated on new research IT systems and technologies.

What You’ll Need to Succeed:

- Relevant tertiary qualification and applicable experience, or an equivalent level of knowledge gained through a combination of education, training, and/or experience.
- Prior experience in a Support Analyst role (or similar) within a complex IT function is preferred, particularly in a university setting, especially in research fields.
- Experience with research technologies such as High-Performance Computing (HPC), storage systems, or research administration systems is advantageous.
- Demonstrated knowledge of Linux and Windows systems administration, automation, IT infrastructure (servers, storage, and networking), and experience deploying and maintaining open-source software.
- Excellent written and verbal communication skills, along with strong interpersonal skills to effectively engage with the research community, which varies in technical expertise.
- Strong time management abilities, with a proven capability to prioritize tasks and solve complex problems effectively.
- A proactive approach to staying informed about emerging IT technologies and best practices in research data management, enabling the offering of innovative solutions.
- A proven track record of successful collaboration within Agile teams, with a focus on delivering high-quality outcomes.

**Role Eligibility**
- is of Australian Aboriginal and/or Torres Strait Islander descent;
- identifies as an Australian Aboriginal and/or Torres Strait Islander person; and
- is accepted as such by the community in which you live and or have lived.

**Remuneration & Perks**

**Base salary range**:$81,445 to $93,173 (HEW5).

This role attracts 17% superannuation **in addition** to the base salary.

UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, child care centres, generous parental leave and salary packaging opportunities.

This position is **full-time** and appointment will be made on a **continuing basis**.

**How to Apply**
- a copy of the position statement; and
- information on remuneration, benefits, terms and conditions

Please ensure that the file name for each document submitted includes **IRC296891 and your name**.

**Closing Date: Tuesday 18th February 2025 at 11.59pm (AEST)**

Applicants must have current and valid work rights in Australia.

**Accessibility**

UTS Recruitment care about digital accessibility. If there is any content in our advertising that you have struggled with, please make us aware so that we can make our information accessible to all.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan. Cited as a WGEA Employer of Choice since the inception of the award, we were among the fi Apply on Kit Job: kitjobau.com/job/3qmpor