Customer Service Officer (Yass)

Posted: 28/05/2026 Closing Date: 14/06/2026 Job Type: Permanent
- Full Time Location: Yass Job Category: Community & Engagement Job Description View a full position description on the Council website Location: Yass, NSW Job Type: Permanent
- Full Time Job Category: Community & Engagement Closing Date: 14.6.26 Make a visible impact in your local community every single day! Yass Valley Council is seeking an enthusiastic, community-minded professional to join our front-line Customer Service team. As the first point of contact for our community, you will play a vital role in enabling connection with essential council services, resolving inquiries, and delivering exceptional service every day. If you enjoy helping people and solving problems
- this rewarding role is for you! Key Responsibilities:
- Greet and assist residents via phone, email, and face-to-face counter enquiries.
- Resolve requests regarding rates, waste, planning, and community facilities.
- Process payments and manage accurate data entry into council systems.
- Collaborate closely with internal departments to solve complex community issues. About You To be successful in this role, you will have:
- Proven experience in a retail, hospitality, or corporate customer service role.
- Excellent communication skills with a calm, empathetic, and professional approach.
- Strong tech skills with the ability to learn new software quickly and implement improvements.
- Problem-solving mindset and a genuine passion for helping the Yass Valley community. Why Join Us?
- Permanent Full time opportunity, working 70 hours per fortnight, with a Rostered day off.
- Work in a brand-new modern work environment as key part of a supportive and collaborative team.
- Opportunities for professional development and training. Salary from $62,197.72 to $67,173.10 per year + 12 % super, depending on skills, experience and qualifications in accordance with Council's Salary System and the Local Government State Award. How to Apply Simply upload your resume and a cover letter outlining how your skills and experience make you perfect for the role. Complete the pre-employment questionniare and you’re done! For help with your application, contact HR on (02) 6226 9251. For specific role questions, contact Amanda Teofilo, Coordinator Customer Service on (02) 6226 1477 Eligibility Requirements To apply for this position, Applicants must have the right to work in Australia and pass relevant pre-employment checks. Yass Valley Council is an Equal Employment Chance, welcoming applicants from all backgrounds and communities. Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel. Apply on Kit Job: kitjobau.com/job/3qx899