Platform Administrator (Broadway)

UTS is a energetic and innovative university located in central Sydney. One of Australia's leading universities of technology, UTS has a distinct model of learning, strong research performance, and an excellent reputation for engagement with industry and the professions. About the Role The Platform Administrator oversees the management, configuration, and enhancement of the University's ServiceNow platform and ensures it's smooth operation. The role serves as a technical expert responsible for the day-to-day operation of the platform, with a strong focus on managing incidents and service requests to ensure timely resolution and service continuity while identifying opportunities to optimise platform performance, security and usability. They collaborate closely with internal stakeholders, cross-functional IT teams, and external partners to ensure seamless operation, optimisation, and innovation of solutions within ServiceNow that align with the University's objectives. About You As the Platform Administrator, you will have:
- Experience working with the ServiceNow platform is essential, including hands-on administration, configuration, and support in a live environment. Knowledge of environment maintenance practices-such as instance cloning, patching and upgrades, and platform reporting and monitoring-is highly regarded.
- Experience managing the ServiceNow platform, with a focus on performance monitoring and timely triage of issues and user enquiries.
- Demonstrated ability to diagnose and resolve complex technical issues within defined timeframes, collaborating effectively with cross-functional teams and vendors while maintaining a robust focus on user experience.
- Experience operating within platform governance frameworks, including managing critical data and controls across user access, groups, and roles in both production and non-production environments.
- Understanding of backup and disaster recovery practices, with experience supporting their implementation, monitoring, and continuous improvement.
- Strong documentation practices, including maintaining clear and up-to-date records of platform configurations, processes, and procedures.
- Experience using reporting and analytics in ServiceNow to monitor platform usage, performance, and overall effectiveness.
- Exposure to platform environment management activities such as instance cloning, patching, and upgrades, with an awareness of minimising user impact and maintaining platform currency.
- Ability to identify and apply platform capabilities to automate routine tasks and improve operational efficiency.
- Awareness of cybersecurity principles, including vulnerability management, security patching, and working with the cybersecurity team to support platform protection and risk mitigation.
- Familiarity with asset and configuration management practices and their application within an enterprise environment.
- Commitment to continuous learning and professional development, maintaining knowledge of platform capabilities, industry practices, and emerging trends.
- This role serve as the primary contact for emergencies and may require attendance after hours or during weekends to assist the team during Changes that occur outside of the normal working day or to assist in any P1 or P2 incidents. Remuneration and benefits Base Salary Range: $109,014 to $120,596 pa (HEW 7) This role attracts 17% superannuation in addition to the base salary.

UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, child care centres, generous parental leave and salary packaging opportunities. This position is full time and appointment will be made on a continuing basis. How to Apply Please submit your application with your updated Resume and Cover Letter. Please ensure your application has a cover letter to outline your skills and capability in relation to the role. Only those applications submitted via the UTS online recruitment system will be accepted. If you are a current UTS staff member, for help on how to apply through NEO please click here. As you will be unable to save your application once started, please have all required documents and information available prior to commencing. Please ensure that the file name for each document submitted includes IRC340380 and your name. Specific enquiries or issues with your application may be directed to the UTS Recruitment Team at rec••••••••@uts.edu.au. Closing Date: Friday 12th June 2026 at 11:59PM AEST Applicants must have current and valid work rights in Australia. UTS prioritises safety, respect, and inclusion for every member of our community. In support of this, and in line with our statutory obligations under the National Code to Prevent and Respond to Gender-Based Violence 2026, all prospective employees must declare any past investigations relating to gender-based violence. Employment at UTS is contingent upon completion of this declaration, and, where necessary, assessment of any identified risk factors. We appreciate your role in upholding the standards and behaviour expected of our community. Accessibility UTS Recruitment care about digital accessibility. If there is any content in our advertising that you have struggled with, please make us aware so that we can make our information accessible to all. In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway please contact rec••••••••@uts.edu.au for assistance. Apply on Kit Job: kitjobau.com/job/3qxpmf