Customer Service Officer (Yass Valley Council)

Location: Yass, NSW Job Type: Permanent
- Full Time Job Category: Community & Engagement Closing Date: 14.6.26 Make a visible impact in your local community every single day! Yass Valley Council is seeking an enthusiastic, community‑minded skilled to join our front‑line Customer Service team. As the first point of contact for our community, you will play a vital role in enabling connection with essential council services, resolving inquiries, and delivering exceptional service every day. If you enjoy helping people and solving problems
- this rewarding role is for you! Key Responsibilities
- Greet and assist residents via phone, email, and face‑to‑face counter enquiries.
- Resolve requests regarding rates, waste, planning, and community facilities.
- Process payments and manage accurate data entry into council systems.
- Collaborate closely with internal departments to solve complex community issues. About You
- Proven experience in a retail, hospitality, or corporate customer service role.
- Excellent communication skills with a calm, empathetic, and professional approach.
- Strong tech skills with the ability to learn new software quickly and implement improvements.
- Problem‑solving mindset and a genuine passion for helping the Yass Valley community. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rrkld