Operations & Customer Service Executive (Tullamarine)

Join the GEODIS Team! Your Next Step Awaits! Are you ready to embark on an exciting journey with one of the world's largest freight management and supply chain organisations? At GEODIS, we take pride in delivering integrated supply chain solutions across Sea, Air, Road, and Rail, serving customers in over 67 countries with a self-reliant network of offices and hubs. Our purpose? To serve people by delivering their goods all around the world with innovative, sustainable and ethical logistics. We are excited to announce an opening for a Operations & Customer Service Executive (or maybe 2) at our vibrant Melbourne office! This is a fantastic opportunity for those seeking part-time, full-time, or flexible working options. Located conveniently at Melbourne Airport, we embrace flexible working models that allow you to balance your professional and personal life seamlessly. Your purpose:
- Maintain strong and professional communication with clients regarding shipment status, milestones, delays, and exceptions
- Coordinate metropolitan and regional/rural transport movements across Australia
- Resolve operational issues in a timely and professional manner
- Coordinate underbond cargo deliveries and related transport requirements
- Manage ad hoc quotation requests and provide commercially viable freight and transport solutions
- Maintain and update customer SOPs and operational requirements
- Coordinate international freight bookings across Air Freight, LCL, and FCL shipments
- Manage end-to-end shipment activities including booking arrangements, shipment tracking, milestone updates, and delivery coordination
- Liaise with overseas agents, shipping lines, airlines, transport providers, and internal departments to ensure smooth cargo movement
- Support brokerage job management and customs clearance processes
- Support cross-trade and project-based shipment activities when required
- Maintain accurate shipment records and operational data within CargoWise One (CW1)
- Utilise Integrated Cargo System (ICS) where required for operational and customs-related activities
- Ensure invoices are accurate, timely, and compliant with customer requirements
- Assist with cost control and identification of operational efficiencies to support account profitability You'll bring:
- Minimum 3 years' experience in a Cartage and Customer Service role within the freight forwarding, logistics, supply chain, or international transport industry
- Solid understanding of international freight operations across Air Freight, LCL, and FCL cargo
- Experience coordinating metropolitan and regional/rural transport movements
- Knowledge of Australian import customs clearance procedures
- Understanding of underbond cargo procedures and transport requirements
- Experience coordinating end-to-end shipment and delivery processes
- Experience managing customer relationships within a service-driven environment
- Understanding of invoicing processes, billing practices, and operational cost management preferred
- Ability to manage multiple shipments, deliveries, and priorities simultaneously in a high-volume environment
- CargoWise One (CW1) system experience required
- Integrated Cargo System (ICS) experience preferred
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams) We'll provide:
- Flexible Work/Hybrid Arrangements
- Employee Bonus Schemes
- Service Awards
- Lifestyle discount and Benefits
- Be a part of a reputable global organization
- Professional development with long term career opportunities
- Supportive and collaborative team environment
- Plus much more If you're passionate about Cartage, Customer Service and Logistics and want to be part of a dynamic team that thrives on collaboration and customer success outcomes, we want to hear from you! Join us at GEODIS and help shape the future of logistics together. At GEODIS, we believe that diversity and inclusion are essential components of our success. We welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations. Apply now specifying your relevant experience and preferred working hours; we can’t wait to hear from you! Apply on Kit Job: kitjobau.com/job/3qepjh