Customer Service, Bookkeeping & Administration (Tweed Heads)

Role Overview The Customer Service, Bookkeeping & Administration Assistant is responsible for supporting the day-to-day administration of a fast-moving surfboard manufacturing and operations business. This role provides support across customer service, bookkeeping, accounts administration, freight coordination, production administration and general office operations. The position requires strong attention to detail, explicit communication, practical problem-solving skills and the ability to take ownership of tasks in a busy team environment. The role will initially commence on a casual basis, four days per week, with the opportunity to move into a permanent position as the role develops. Key Responsibilities Your day-to-day responsibilities may include:
- Responding to customer enquiries by phone and email
- Assisting customers with order updates, invoice questions and general support
- Helping resolve customer issues in a professional and timely manner
- Managing accounts receivable, including statements, invoice enquiries and payment follow-up
- Entering accounts payable and supplier invoices
- Processing and allocating payments accurately
- Supporting daily bank reconciliations and general Xero administration
- Assisting with bookkeeping tasks and maintaining accurate financial records
- Booking freight for online and wholesale orders
- Maintaining freight logs and assisting with freight-related enquiries
- Supporting inventory, stocktake and basic production administration
- Providing general administration support to finance, operations and sales Skills & Experience Required To be successful in this role, you will have:
- Previous customer service experience
- Bookkeeping experience
- A bookkeeping, accounting or relevant business administration qualification
- Experience using Xero
- Strong attention to detail
- Good written and verbal communication skills
- Confidence speaking with customers and helping resolve issues
- A practical, problem-solving mindset
- The ability to manage competing priorities and follow tasks through
- A positive attitude and willingness to help where needed
- A strong sense of ownership and accountability Highly Regarded Previous experience in surfboard manufacturing, board production or a similar action sports/manufacturing environment would be highly regarded, but is not essential. Experience in accounts administration, freight coordination, stock control, wholesale orders, online orders or manufacturing administration would also be beneficial. Personal Attributes The ideal person will be reliable, organised and confident dealing with customers. They will enjoy being part of a fast-moving team, take ownership of their work and be comfortable jumping between customer service, bookkeeping, administration, accounts and operational support as required. Apply on Kit Job: kitjobau.com/job/3r3pdd