Guest Services Supervisor (Strahan)

**Company Description** With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provides accommodation that suits every budget and style
- from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery.

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job
- it’s in our nature.

Strahan is a small town and working port that serves as the gateway to the stunning UNESCO Tasmanian Wilderness World Heritage Area. Located approximately 4.5 hours from Hobart or Launceston, Strahan Village is located in the heart of Strahan and offers an abundance of character and unique stories of the area’s pioneering history. With 132 guest rooms, 4 food and beverage outlets and the award winning Gordon River Cruises experience, this unique destination offers every opportunity to fall in love with the charm and beauty of Tasmania’s west coast.
- With your experience, create an impact on our guests in this hands-on and detail orientated full-time role
- Ensure our guests have a great experience and make holiday memories
- Lead your Team as the Guest Service Supervisor

**What you’ll do**: Reporting to the Guest Services Manager, you will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:

- Lead and support your Team under the direction of the Guest Services Manager
- Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
- Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met

**What you’ll bring**:

- Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
- Experience in night audit
- Team Leader or Supervisor experience is a must!
- A reputation for providing excellent customer service, engaging in great conversations with our guests
- A vibrant attitude with the ability to work effectively as part of a busy team
- Certificate II in Hospitality (Operations) or equivalent experience

**What’s in it for you?**

At NRMA Parks & Resorts our perks include more than just great discounts. Here's a taste of what you can expect:

- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Our reward and recognition program 'My Thanks'
- Employee referral program where you may be eligible for a referral bonus of up to $2,000
- Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.

**Know you belong**: At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives. Apply on Kit Job: kitjobau.com/job/3pusum