Experience Designer Newcastle City Council

Experience Designer Role Overview

We’re looking for an Experience Designer to champion the user voice and help shape the Experience Architecture practice at Digital Technology Solutions (DTS). This role is integral to embedding human‑centred design into the development and delivery of enterprise platforms and products.

In This Role You Will

Support the Experience Architecture practice in a DesignOps capacity, maintaining practice processes and templates.

Provide design support during peak periods for ongoing digital projects.

Coordinate team ceremonies (e.g., community of practice, retros, stand‑ups), managing action items and outputs.

Create design solutions for business‑as‑usual requests and speculative work, handling all activities from discovery to final designs.

Advocate for user‑centred thinking across DTS, uplifting design capability and literacy within the organisation.

Develop robust, cooperative relationships across teams and stakeholders.

About You

Degree in Design, Information Technology, Communications, or a related field with at least 4 years of relevant experience; or equivalent experience and training.

Experience in user research, user‑centred design methodologies, prototyping, and usability testing.

Proficiency in design tools such as Sketch, Figma, InVision, Axure, Miro, FigJam, or Mural.

Ability to translate strategy and user research insights into iterative, resolved digital solutions, working independently and cooperatively.

Excellent communication and interpersonal skills, with a demonstrated capacity to build relationships and share design knowledge with non‑design staff.

Our University is committed to creating a safe, respectful, and inclusive workplace for every member of our community.

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