Customer Service Representative - Hunter Region (Newcastle …, Newcastle City Council

Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our team in providing great service and support to IMB Customers in relation to their financial needs. Two full‑time positions are available in the Hunter Region, working Monday‑Friday. About The Role
- Having conversations and interactions with customers via all channels, including face‑to‑face, phone and online, and helping them with their banking and insurance needs and enquiries.
- Exploring new opportunities to find the right financial solutions that may improve their position.
- Using various technologies, systems and digital platforms.
- Cash handling, balancing and administrative duties.
- Working with your Branch Manager and team to collectively achieve the goals and objectives.
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures. About You
- Experience in sales and service, in any industry.
- Cash handling experience and an accurate eye for detail.
- A learning mindset and ambition to build a career in the banking industry.
- An aptitude for technology and proficient in MS Office programs/apps.
- Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment.
- A flexible approach in the workplace, can take initiative, prioritise work and problem‑solve to complete daily work requirements.
- A genuine desire to help people, work directly with customers as well as work with and support a team.
- The willingness to travel within the region as required for training or staff relief. About IMB We are proud of our 145‑year history helping members achieve their financial goals. As a member‑owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award‑winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live. IMB Advantages Include
- A supportive culture that actively promotes inclusion and the wellbeing of our employees.
- Competitive remuneration.
- Wellbeing days.
- Product concessions.
- Paid parental leave.
- Purchased leave options.
- Study assistance.
- Corporate uniform.
- Genuine investment in your learning and professional growth. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r3sys