Remote Travel Customer Service Representative Newcastle …, Newcastle City Council

About the job

About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client‑facing role, you will serve as a trusted point of contact—from initial booking through post‑trip follow‑up—ensuring a seamless, personalized, and high‑quality experience. This role is ideal for someone who is detail‑oriented, service‑driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms

Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests

Provide accurate and timely information regarding destinations, travel requirements, and agency policies

Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction

Proactively follow up with clients before and after travel to ensure a positive experience

Address client concerns with empathy, professionalism, and solution‑oriented thinking

Maintain accurate documentation and update booking systems as required

Qualifications & Skills

Excellent verbal and written communication skills

Customer service experience (travel, hospitality, or service‑related experience preferred)

Solid organizational skills and attention to detail

Comfortable using technology and learning current systems and booking platforms

Reliable, proactive, and able to manage multiple client requests efficiently

Genuine interest in travel and helping clients plan memorable experiences

What We Offer

100% remote work workplace

Flexible scheduling options

Opportunities for professional growth within the company

Access to travel perks and industry‑related discounts

Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Rudyb Travel is an equal opportunity employer committed to diversity and inclusion.

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