Store Manager - Kotara (Newcastle City Council)

Universal Store
- Westfield Kotara, Shop 2155 Westfield Kotara, Kotara, New South Wales, Australia Posted Tuesday 24 February 2026 at 2:00 pm Overview Universal Store is looking for a creative, inspiring, dedicated leader to join our team. Essentials
- Fashion retail know-how with hands‑on experience from the stock room to the shop floor.
- A solid team‑building track record. We’re looking for an experienced Store Manager who is comfortable leading a large and diverse team.
- Warmth and enthusiasm.
- A solid voice, an open mind and an ability to respond rather than react.
- Understanding of retail profit measures, the ability to manage costs and productivity.
- The proven ability to meet and exceed sales goals.
- Willingness to go above and beyond when needed.
- A true service ethic that defines every decision you make.
- Flexibility and positive reaction to change.
- Must be able to work Tuesday–Saturday roster, including late‑night trade and weekend hours. A Typical Day As a Store Manager, you will lead from the front, on the floor, not in an office. You will be visible on the floor working with your team to achieve successful results every day. Your approach must be big picture while ensuring the daily deliverables are met. You will set the standard for excellence and be the "go‑to" resource for any questions (big and small) as well as feedback (both praise and supportive). As the leader in the store, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You’ll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable. Key Responsibilities
- Ensure the highest level of customer care in line with Universal Store specific service expectations.
- Continually recruit, train and develop talented individuals (create future leaders).
- Managing rosters and budgets for your store.
- Implement and maintain systems to keep store functioning effectively.
- Oversee store scheduling to ensure that projects, visuals, availability, service and promotions are accounted for, and store is staffed in line with payroll targets.
- Model our highest expectations in our behavioural competency dictionary and provide praise and development when required. What's Unique About Us
- We provide opportunities to grow and challenge yourself.
- We provide feedback to help you achieve your goals.
- You’ll have a voice and the ability to influence the entire business.
- Favourable roster with generous staff discounts.
- Strong company culture.
- Honest and transparent leadership.
- Generous and achievable bonus structure. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r92v2