Customer Service Officer – Investigations Newcastle City …, Newcastle City Council

Overview

Fintech. Quick. Smart. Changing the game.

Complex cases. Real decisions. No rinse and repeat calls.

Bonus + share options + extra leave + fuel bonus + overseas reward trips!

Not your standard customer service gig. You’ll put your detective hat on to track down people, assets, and the real story. With full training provided, you won’t be running scripts. You’ll be researching, investigating, and making judgment calls in the grey.

MoneyME is a certified B Corp, committed to people, planet, profit. The team is young, sharp, and full of energy. They grow rapid and are not slowing down.

You’ll have autonomy to make real decisions, solve real problems, and have a genuine impact.

Benefits

An extra week of leave each year

Three days of volunteer leave

Quarterly bonuses that are achievable

An employee share plan

Overseas reward trips and recognition programs

The gig

You’ll handle a mix of inbound and outbound calls – not the easy ones. Manage the admin and case work that sits behind each file while investigating complex, late-stage accounts.

Investigating complex, late-stage accounts

Managing cases end-to-end, including administrative follow-up and documentation

Tracking down people, assets, and answers

Working with brokers, agencies, even tow truck drivers

Navigating grey areas and making judgment calls

Negotiating payments and understanding individual customer needs

Reviewing information and piecing together the full picture to guide decisions

Qualifications

You don’t need collections experience (but that’d be excellent!). You just need the right mindset.

Curious – ask better questions

Resilient – handle tough conversations well

Think critically and act decisively

Have razor‑sharp attention to detail

Enjoy both customer interaction and behind-the-scenes admin work

Listen deeply, pick up on nuance and communicate with clarity

Don’t get stuck when things aren’t black and white

Can explain decisions clearly

Apply now for immediate consideration, or contact Laura Paixao on for more info.

Reference Number: BH-61746

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r5272