Remote Guest Services Representative – Travel (Newcastle …, Newcastle City Council

We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience. Key Responsibilities
- Respond to traveler inquiries and provide assistance across communication channels
- Support booking updates and special travel requests
- Share transparent details about travel policies and trip preparation
- Monitor upcoming trips and confirm arrangements with clients
- Maintain professional and courteous communication at all times Ideal Candidate
- Strong customer-service mindset
- Clear written and verbal communication skills
- Detail-oriented and dependable
- Comfortable working independently in a remote setting
- Ability to adapt to digital booking and communication platforms What We Offer
- 100% remote role
- Flexible hours
- Structured training resources
- Collaborative team atmosphere
- Growth opportunities within the organization #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3reyse