Medical Receptionist Newcastle City Council

A Medical Receptionist is responsible for managing front desk operations in a healthcare setting, ensuring patients are welcomed, scheduled, and assisted efficiently while maintaining accurate records and supporting clinical staff.

Key Responsibilities

Greet patients and visitors in a qualified and courteous manner

Schedule, confirm, and manage patient appointments

Answer phone calls, emails, and other inquiries

Verify patient information, insurance details, and medical records

Maintain and update patient files in electronic health record (EHR) systems

Collect co‑pays, process payments, and issue receipts

Coordinate patient flow and notify medical staff of arrivals

Handle referrals, prescriptions, and medical documentation

Ensure compliance with healthcare regulations and patient confidentiality (HIPAA)

Keep the reception area clean, organized, and welcoming

Required Skills And Qualifications

Solid communication and interpersonal skills

Proficiency in computer systems

Excellent organizational and multitasking abilities

Attention to detail and accuracy

Job Type: Casual

Pay: $22.00 – $25.00 per hour

Expected hours: 24 per week

Work Location: In person

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