Operations Manager (Newcastle City Council)

Good Shepherd Support Services is a dedicated organisation based in Charlestown, New South Wales. Good Shepherd focuses on providing high-quality support and care services to the local community, aiming to make a positive and lasting impact. Known for fostering a collaborative and compassionate working environment, Good Shepherd Support Services values innovation, accountability, and respect. The organisation is committed to professional growth and impactful service delivery. Role Description This is a full-time, on-site Operations Manager role based in Charlestown, NSW. The Operations Manager will oversee the daily operational activities to ensure efficiency and compliance with organisational objectives. Key responsibilities include developing and implementing operational policies, managing teams, optimising resources, coordinating projects, and monitoring performance metrics. The role involves liaising with stakeholders, addressing operational challenges, and contributing to the overall growth of the organisation. Qualifications
- Operational management skills, including strategic planning, process improvement, and team oversight
- Project management and organisational coordination expertise
- Strong leadership and decision-making abilities
- Excellent communication, collaboration, and interpersonal skills
- Analytical and problem-solving capabilities with attention to detail
- Proficiency in budgeting, resource allocation, and performance monitoring
- Knowledge or experience in the community support services sector is an asset
- Bachelor's degree in Business Administration, Management, or related field preferred What We're Looking For
- Trustworthy, ethical and empathetic is our number 1 requirements for the role.
- Ready to grow with a medium-sized business.
- Fresh and open-minded to recent ideas to better our service delivery and NDIS sector
- Team player
- Demonstrated experience in an Operations Manager, Senior Coordinator, or similar leadership role
- Solid, working knowledge of the SCHADS Award — non-negotiable
- Background in disability services, aged care, or the broader community services sector
- Proven ability to lead, develop, and motivate a team
- Experience maintaining compliance frameworks in a regulated environment
- Confident, warm communicator who can connect people, resolve conflict, and build trust
- Detail-oriented with exceptional follow-through and accountability Highly Regarded
- NDIS framework knowledge and direct experience in audit preparation
- Experience with rostering, scheduling systems, or workforce planning tools
- Payroll support or data management experience
- Relevant qualifications in Business Administration, Human Resources, or Management The Person You Are
- A calm, grounded leader — you don't rattle easily under pressure
- Energising and positive — you raise the team without needing a title to do it
- Consistent and reliable — you do what you say you'll do, every time
- Deeply values-driven — you care about the people we support and the staff who support them
- A problem-solver who can see the big picture and manage the details simultaneously What We Offer
- A newly created senior role with genuine influence over how the organisation operates
- A supportive, purpose-led team who will back you
- Genuine work-life balance with hybrid WFH flexibility (once you have gain full knowledge of our organisation).
- A role where your leadership is visible, valued, and recognised every day
- Real opportunity to grow with an expanding NDIS provider #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqiwg