Generator Service Manager (Newcastle City Council)

JLE Group is seeking an experienced Generator Service Manager to lead our generator service operations within the Manufacturing & Hire division. Based in Newcastle, this role offers the opportunity to drive service excellence across field and workshop operations for major projects. About the role This is a hands‑on leadership position responsible for generator servicing, maintenance, and repair operations, ensuring high‑quality delivery, safety compliance, operational efficiency, and strong client relationships. Key responsibilities include:
- Oversee day‑to‑day generator servicing, breakdowns, and maintenance activities across field and workshop operations.
- Plan, schedule, and coordinate field technicians, resources, and service jobs to meet client SLAs.
- Manage workshop and field service coordination for timely completion.
- Lead, mentor, and develop service technicians and apprentices, including training in generator systems and diagnostics.
- Act as primary point of contact for key clients and support securing service contracts.
- Manage service budgets, costs, profitability.
- Support quoting, tenders, and pricing.
- Ensure compliance with WHS regulations, company policies, and industry standards.
- Maintain service records, asset registers, compliance documentation, and inventory levels (parts, tools). Why make the move? Join a growing division where your service leadership directly contributes to operational success and customer satisfaction. Advantages include:
- Competitive remuneration package.
- Family‑focused hours supporting work‑life balance.
- Employee benefits platform with retail, healthcare, gym, and novated leasing discounts.
- Broader exposure across east coast facilities and international opportunities.
- Long‑term growth potential within JLE Group and Maas Group Holdings.
- Monthly values awards and employee recognition.
- Supportive environment focused on service excellence and team performance. What you'll bring
- Proven experience in service management or supervisory roles.
- Financial acumen (budgets, cost control, quoting).
- Strong leadership and team management skills.
- Excellent client communication and stakeholder management.
- Knowledge of WHS and compliance requirements.
- Advanced management skills in planning, organising, and evaluation.
- Understanding of relevant Standards and Codes of Practice.
- Contract training (GC21/AS4000).
- OH&S; training.
- 7–12 years' trade experience. About JLE Group Established in 2004 and now part of Maas Group Holdings, JLE Group specialises in producing and renting high-quality electrical equipment that powers construction, mining, and tunnelling projects across Australia. For service operations professionals, we offer challenging field and workshop delivery, cutting‑edge generator technology, and the stability of a secure project pipeline backed by Australia's leading civil construction group. Our focus on quality, safety, and innovation creates real career opportunities within a collaborative, high‑performing team. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rr6fd