Sales Support Coordinator (Newcastle City Council)

Bradken is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a 3000-plus-strong workforce, our ability to adapt and evolve keeps us firmly positioned as global leaders in the wear solutions market for the resources sector. About the Role As a Sales Support coordinator, you will play a critical role in enabling safe, effective, and customer‑focused operations across the region. Working closely with Sales, Logistics, Freight, and Order Fulfilment teams, you will ensure safety-first execution, seamless order processing, accurate system management, and trusted customer relationships. Role Highlights
- Champion safety across customer and manufacturing sites
- Be the regional Salesforce Super User and data quality advocate
- Support sales operations, logistics, pricing, and reporting
- Build strong, trust‑based relationships with customers and internal teams
- Contribute to something bigger in a global organisation with strong local roots What You Will Do Champion Safety
- Conduct all required safety tasks as directed by the site, including safety activities, audits, and safety shares on and off customer sites.
- Actively promote and role‑model Bradken’s safety-first culture in everything you do. Enable Sales & Regional Operations
- Provide timely and accurate support to the Sales team, including preparation of reports, quotations, and service documentation.
- Ensure efficient processing of customer requests to support smooth regional operations.
- Develop and maintain strong, trust‑based relationships with customers, suppliers, and colleagues.
- Use system information to proactively update Sales teams on product despatches and order status.
- Monitor Bradken Logistics deliveries from manufacturing plants and third‑party suppliers, advising when expediting is required.
- Liaise with Freight and Order Fulfilment teams to meet customer delivery requirements.
- Prepare Forward Order Approvals (FOAs) and obtain relevant approvals. Own Systems & Data Quality
- Maintain internal Bradken systems including CRM (Salesforce), debtors, CFR, and ERP pricing.
- Act as the Salesforce Super User for the region: support and train the regional Sales team, monitor data quality and pipeline accuracy, and participate in monthly Super User meetings. Support Business Reviews
- Assist with customer price management and pricing administration in ERP.
- Prepare information for business review meetings and consolidate monthly customer reports. What You Bring
- Experience in sales support, customer service, logistics coordination, or operations support
- Strong system capability, ideally with Salesforce (CRM) and ERP environments
- High attention to detail and strong organisational skills
- Confidence working with multiple stakeholders across regions
- A proactive, safety‑focused mindset aligned with Bradken values Candidates based in or willing to work in Newcastle, Mount Thorley, and Mackay are encouraged to apply before 24 June 2026. Why Join Bradken? We offer more than just a job:
- Safety-first environment and mindset
- Competitive Total Reward Packages
- Flexible work options
- Learning and Development focus with education assistance
- Global and local recognition programs Diversity & Inclusion Bradken is an equal opportunity employer. We are committed to creating a diverse, inclusive, and respectful workplace where everyone feels valued and supported to be their best. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvbnj