Case Manager (Northern Beaches Council)

Permanent Full Time| 38 hours/weekLocation: Brookvale, NSWSalary: $90,365 + Super + NFP Salary Packaging BenefitsMake a meaningful difference to the lives of Australians in needLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.Your OpportunityAre you passionate about supporting people to overcome challenges and achieve independence? We’re looking for a dedicated and experienced case manager to join our team and deliver high-quality, client-centred support to individuals with complex needs. This is an opportunity to play a meaningful role in transforming lives while working within a supportive and purpose-driven environment.Working with diverse populations, this role will provide comprehensive, person-centred case management support to our clients, experiencing or at risk of homelessness, living in our short-term accommodation. Working collaboratively with clients to develop tailored plans, connect them with right services and support their journey towards independence.Your key responsibilities:Deliver holistic, strengths-based case management aligned with best practice frameworksDevelop and review individualised case plans using SMART goalsConduct client assessments, intake, and referral processesSupport clients through transitions to independence or alternative servicesFacilitate group programs and training sessions tailored to client needsBuild and maintain strong relationships with internal teams and external stakeholdersContribute to program reporting, continuous improvement, and service developmentMaintain accurate client records and ensure compliance with relevant standardsRequirements for SuccessRelevant Degree with minimum 1 year experienceExperience working with clients with complex needs in a case management settingThe ability to deliver evidence-based or therapeutic interventionsStrong communication and relationship-building skillsExcellent organisational and administrative abilitiesSound knowledge of compliance and statutory requirementsA proactive mindset with the ability to work independently and use initiativeA genuine belief in people’s capacity to grow and achieve positive changeValid NSW Driver’s LicenceBefore starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWCC.Your benefitsRewarding work – every day you know you’re making a real differenceNot-for-profit salary packaging, reducing your taxFree external, confidential counsellingVolunteering opportunitiesExtra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leaveOur cultureOur cutting-edge and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at

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