Operations & Administration Manager (Warrnambool)

About Strive Gymnastics

Strive Gymnastics is a values-driven gymnastics organisation committed to athlete development, safety, progression and positive experiences for children and families. We are focused on creating a professional, supportive and well-structured environment where athletes, families and staff feel informed, valued and supported. At Strive, we believe in: Progression, not perfection. We are looking for an Operations & Administration Manager who can take ownership of the systems, communication and coordination that keep our centre running smoothly. About the Role

The Operations & Administration Manager is responsible for the smooth day-to-day administration and operational coordination of Strive Gymnastics. This role is the central point of connection between families, coaches, Duty Managers, the Technical Director, the Competition Coordinator and the Managing Director. You will manage parent enquiries, enrolments, memberships, customer portal updates, athlete records, medical information, attendance tracking, accounts receivable follow-up, HR administration, staff compliance documentation, daily handovers and fortnightly roster coordination. You will also coordinate approved coach fill-ins when coaches are sick, unavailable or need to change shifts. This role does not require you to make technical gymnastics decisions. Coaching standards, athlete progression and program decisions remain with the Technical Director. Your role is to ensure the operational systems, communication and coordination are clear, accurate and consistent. Key Responsibilities

In this role, you will:
- Manage general emails, parent enquiries and day-to-day administration.
- Oversee enrolments, memberships, transfers, cancellations and waitlists.
- Maintain accurate customer records, athlete records and family account information.
- Manage customer portal updates and assist families with system access.
- Track attendance, absences and class movements.
- Maintain athlete medical information and ensure relevant updates are communicated appropriately.
- Support injury follow-up administration and family communication where required.
- Support accounts receivable processes, including payment follow-up and invoicing queries.
- Manage HR administration, onboarding paperwork and staff compliance tracking.
- Track Working With Children Checks, first aid certificates, qualifications and staff documentation.
- Coordinate the fortnightly coaching roster.
- Manage coach sick calls, cancellations and approved fill-ins.
- Communicate roster changes to coaches and Duty Managers.
- Provide daily handover information to the Duty Manager before shift commencement.
- Communicate regularly with the Technical Director and Competition Coordinator.
- Support operational compliance, documentation and process improvement.
- Provide updates to the Managing Director on enrolments, outstanding payments, roster gaps, parent issues and administration concerns. About You

You will be a outstanding fit for this role if you are:
- Highly organised and detail-focused.
- Confident communicating with parents, staff and stakeholders.
- Calm and professional under pressure.
- Comfortable managing emails, databases, rosters and customer systems.
- Able to manage competing priorities in a busy environment.
- Warm, approachable and solutions-focused.
- Confident following processes and improving systems.
- Able to take ownership without needing constant direction.
- Comfortable handling sensitive information, including medical and family records.
- Able to maintain clear boundaries and escalate issues appropriately.
- Interested in supporting children, families and staff in a positive sport environment. Essential Requirements

The successful applicant will have:
- Experience in administration, operations, customer service, sport, recreation or centre management.
- Strong written and verbal communication skills.
- Excellent attention to detail.
- Strong computer and database skills.
- Ability to manage multiple priorities.
- Confidence coordinating rosters, staff availability or operational schedules.
- Professional and friendly approach to parent and customer communication.
- Ability to maintain confidentiality.
- National Police / Criminal History Check
- Drivers Licence
- Current Working With Children Check or willingness to obtain one.
- Current First Aid qualification required
- Commitment to child safety, athlete wellbeing and professional standards. Desirable Experience

The following experience will be highly regarded:
- Sports Management/Business Degree
- Sports Marketing/PR/Communications Degree
- Experience in gymnastics, sport, recreation, dance, swimming, education or children’s activities.
- Experience using membership, booking, class management or customer portal systems.
- Experience with financial administration, including accounts payable, accounts receivable, invoicing, payment follow-up and basic reconciliation support
- Experience supporting HR administration or compliance documentation.
- Experience coordinating staff rosters or casual staff availability.
- Experience with OH&S; reporting, incident management processes, compliance tracking and workplace safety administration within a sport, recreation or child-focused environment.
- Understanding of sport centre operations. Why Join Strive Gymnastics?

This is an opportunity to step into a meaningful leadership role within a growing gymnastics organisation. You will have the opportunity to:
- Take ownership of administration and operations.
- Help create a smoother experience for families and staff.
- Work in a positive, child-focused sport environment.
- Be part of a clear and supportive leadership structure.
- Support athletes, coaches and families through strong systems and communication.
- Make a genuine impact on the day-to-day success of the centre.
- Help reduce pressure on the Managing Director by owning key operational systems. Apply on Kit Job: kitjobau.com/job/3qby3q