It Support Lead Warrnambool

Provide technical, hands‑on leadership to the IT Support Officers and act as the escalation for complex IT problems in a rapid‑paced, global organisation. As an IT Support Lead, you'll lead a team of IT Support Officers and sit at the intersection of technical delivery, people leadership, and service operations in a newly‑created, hands‑on technical leadership role. This role will only be advertised for one week as it is an urgent role. What’s in it for you? You'll get to combine deep technical capability with people leadership to drive high‑level internal customer service across technology solutions. Your role with us: You'll be the technical bridge between our IT Support Officers and the Sys Admin team—the person IT Support escalates to when tickets get hard, and the person Sys Admins can confidently hand work down to. You'll own day‑to‑day service desk operations, but you'll also be expected to roll up your sleeves on complex troubleshooting across endpoint, identity, networking, AV and SaaS. Who are we? At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the entertainment industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live‑streaming platform, which connects millions of gamers and content creators worldwide. All alongside the creative game design studio, Twist Gaming, which takes creativity to current heights by crafting cutting‑edge and captivating games. Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do has solidified us as the ultimate online service provider for entertainment companies. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r8duu