Customer & Team Support (Warrnambool)

The Great Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation. Join the Great Ocean Road Coast and Parks Authority as a Customer & Team Support professional, delivering high-quality frontline service while supporting office operations, administration, and facilities coordination. As the first point of contact, you’ll play a key role in creating a professional, efficient and welcoming workplace. What You’ll Do

- Manage phone, email and front desk enquiries
- Provide accurate information and triage requests
- Coordinate correspondence, records, meetings and calendars
- Support office administration and team operations
- Log and monitor maintenance issues and liaise with contractors
- Coordinate cleaning and maintain shared spaces
- Assist with permits, registers and compliance tasks
- Build strong relationships with staff, stakeholders and contractors
- Experience in customer service and administrative roles
- Strong communication and interpersonal skills
- Proven ability to organise, prioritise and maintain accurate records
- Experience supporting facilities or service coordination
- Confidence using systems and contributing to process improvements
- A collaborative approach and sound professional judgement Why Work With Us

- Purpose-driven work protecting the Great Ocean Road
- Supportive and collaborative team culture
- Diverse role with opportunities to build skills
- Beautiful coastal work location Please submit CV and cover letter to ***********@greatoceanroadauthority.vic.gov.au

Everyone is welcome at the Authority. Here at the Outstanding Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation. We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present. Apply on Kit Job: kitjobau.com/job/3rm4pw