Parts Interpreter (Warrnambool)

We’re seeking an enthusiastic and detail‑oriented Parts Interpreter to join our Warrnambool Branch on a full‑time basis. In this customer‑facing role, you’ll be a trusted point of contact for customers, helping them identify the right parts solutions while delivering outstanding service. You’ll combine technical knowledge, analytical thinking, and strong communication skills to ensure accuracy, efficiency, and a positive customer experience every time. Working closely with the branch team, you’ll play an integral role in supporting daily store operations and contributing to team success. Key Responsibilities
- Interpret customer requirements and recommend suitable truck, trailer, automotive, mechanical or electrical parts
- Navigate catalogues, databases, and inventory systems to accurately source and order parts
- Process sales transactions, invoicing, credits and warranty claims with precision
- Communicate technical information clearly to customers with varying levels of product knowledge
- Assist with packing, dispatch and occasional deliveries to support timely order fulfilment
- Maintain showroom presentation, pricing accuracy, and merchandising standards
- Monitor stock levels and support warehouse operations and inventory management
- Work collaboratively with team members to ensure smooth branch operations
- Resolve customer enquiries and issues professionally and efficiently
- Contribute ideas to improve processes and enhance the customer experience Required Skills & Experience
- Previous experience as a Parts Interpreter, or solid exposure to automotive, mechanical or electrical parts
- Proven customer service skills with strong verbal and interpersonal communication
- Ability to confidently use cataloguing systems and inventory databases
- High attention to detail with strong organisational and time‑management skills
- Comfortable managing multiple priorities while maintaining accuracy
- Analytical thinker with effective problem‑solving skills
- Reliable, professional and team‑focused approach Preferred Experience
- Background in automotive retail, workshops, or trade‑based environments
- Knowledge of vehicle systems, component compatibility, and parts identification
- Experience with POS systems and order management software
- Exposure to stock control processes and inventory procedures
- Ability to work efficiently in a fast‑paced environment
- LF licence highly regarded
- Strong work ethic and adaptability
- Commitment to delivering exceptional customer experiences
- Collaborative mindset and willingness to support all areas of the branch
- Ability to think outside the box to achieve the best outcome for customers Benefits Market competitive terms and conditions including a generous Branch Incentive Programme. Training and development opportunities for a Parts Interpreter role. An Employee Benefits program that offers discounts across the Bapcor Group. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rphzk