Senior Customer Service Coordinator (Pemulwuy)

Introduction: BEAUMONTS – Delivering exceptional customer experiences that bring dream spaces to life.


- Join the tile industry leader within the Bunnings/Wesfarmers group
- Collaborative national team
- join the experts in delivering exceptional outcomes for our customers!
- Attractive salary + Incentive bonuses + Exclusive employee discounts
- Work from home 3 days per fortnight! ABOUT US…

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Beaumont Tiles is Australia’s leading retailer in tiles, hard flooring, and bathroomware, with over 110 stores nationwide. As an cutting-edge market leader, we source the latest trends and products from around the globe to inspire dream spaces for homes and businesses. Our network of company-owned and franchised stores proudly services trade professionals, home builders, renovators, and the commercial sector. Backed by the Wesfarmers/Bunnings Group, we’re committed to growth, quality, and exceptional customer experiences.

OUR CULTURE…

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At Beaumont Tiles, we believe success starts with people. We foster a culture of belonging, inclusivity, and respect, reflecting the diversity of the communities we serve. We value individuality and encourage our team members to explore their passions, develop their skills, and achieve their full potential in a supportive environment.

WHY JOIN US?

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- Be part of a company creating dream spaces for customers
- Attractive remuneration package
- Employee Assistance Program (EAP)
- Ongoing training and development opportunities
- Exclusive employee discounts
- Join the tile industry leader within the Wesfarmers/Bunnings Group
- Dynamic, supportive, and successful teams Description: THE ROLE...

We are seeking a motivated and experienced Senior Customer Service Coordinator to join our Residential Sales team, based in our state office in Pemulwuy.

As a Senior, you will play a pivotal role in supporting the Team Leader and ensuring the effective operation of the National Customer Service process within your state. With a focus on optimising workflow, guiding team members, and driving continuous improvement, you will not only manage your own customer service portfolio but also provide leadership support to ensure the team delivers outstanding customer experiences.

Our ideal candidate is highly organised, proactive, and passionate about service excellence. If you thrive in a fast-paced environment and enjoy supporting both customers and team members, we’d love to meet you.

KEY RESPONSIBILITIES OF THE ROLE...


- Collaborate closely with the Team Leader & State Sales Manager to ensure seamless and efficient operation of customer service processes.
- Act as a first point of contact for escalated or complex customer and team issues, driving timely and positive resolutions.
- Oversee delegation and allocation of workload across the team to balance priorities and ensure efficiency.
- Provide guidance, coaching and day-to-day support to team members, including onboarding and refresher training.
- Contribute to documenting and maintaining Standard Operating Procedures (SOPs) and assist with daily reporting activities.
- Build and maintain strong relationships with builders, suppliers, and internal departments such as procurement, warehousing, and logistics.
- Support a national approach to workload management, ensuring consistency across offices.
- Monitor team performance against objectives and KPIs, contributing to improvement initiatives.
- Manage your own customer service responsibilities, including order management, data accuracy, and issue resolution. Skills and Experiences: REQUIREMENTS OF THE ROLE...


- Proven experience in customer service, preferably within the building industry or building products industry.
- Strong organisational skills with the ability to manage multiple priorities and support others in doing the same.
- Demonstrated leadership qualities with experience guiding or supporting team members.
- Excellent communication and interpersonal skills, with confidence in handling escalations and building relationships.
- High-level problem-solving skills and initiative in a dynamic team environment.
- Proficiency in Microsoft Excel and other Microsoft Suite products; exposure to systems such as DAX is highly regarded.
- Enthusiastic, proactive, and committed to delivering exceptional customer outcomes. If this sounds like you and you’re passionate about delivering exceptional customer experiences, we’d love to hear from you. Apply now to join the Beaumonts team and help bring our customers’ dream spaces to life! Apply on Kit Job: kitjobau.com/job/3qqkh1