Subject Matter Expert (Support&Ops) (Whyalla)

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction. Key Responsibilities 1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA 2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
- To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning 4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced 5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders Benefits
- Personal time off
- Maternity and paternity benefits
- Access to skills / higher education programs/resources
- Discounts on products and services via Benefit Box
- Participate in CSR programs and live life with a purpose
- Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some advantages may be available in some countries but not in all. Apply on Kit Job: kitjobau.com/job/3pv8l3