National Customer Service Manager Williamstown

People2people are partnering with a prominent player in the domestic transport sector, committed to delivering exceptional service and innovative solutions to its clients. About the role The Customer Service Manager is responsible for leading a team dedicated to enhancing customer experience across Victoria, with plans in the near future to be leading across all states. This role offers the prospect to implement strategic improvements and drive operational excellence within the customer service function. Key responsibilities
- Lead and develop a team of customer service representatives to achieve high performance.
- Oversee the management of customer queries, ensuring timely and effective resolution.
- Collaborate with stakeholders to identify areas for improvement in service delivery.
- Implement best practices and innovative solutions to enhance customer satisfaction.
- Monitor performance metrics and report on team productivity and service levels. Skills & experience
- Proven experience in customer service management within the domestic transport industry.
- Solid capability in team leadership and development, with a focus on performance outcomes.
- Demonstrated ability to implement process improvements and enhance operational efficiency. What’s in it for you
- Opportunity to shape the customer service strategy for a leading organisation.
- Exposure to an agile environment with the potential for skilled growth and development.
- Collaborative workplace culture with an open-door policy from leadership. J-18808-Ljbffr #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rpxdd