Strategic Account Manager (Wyndham City) (Williamstown)

At eStore Logistics, we are proud to be an equal opportunity employer committed to building a diverse and inclusive workforce where all team members are supported to reach their full potential and individual differences are celebrated. Supportive Team | Diverse & Inclusive Work Culture | Incentive Programs | Full Time | Onsite Parking | Flexible Working Environment | Career Progression & Developmental Opportunities | Team Building Events The Role The Success team is a high‑performing, team-oriented, and diverse group driven by data, curiosity, and a shared passion for helping our clients succeed. Customer experience is at the heart of everything we do — we’re motivated by creating smart, sustainable solutions that fuel business growth. The ideal candidate will bring the right mix of experience and mindset: confident in their account management skills, proactive in solving problems, and able to build strong relationships across all levels. They’ll be adaptable, results‑driven, and excited by the opportunity to contribute to a fast‑moving logistics business. Prior experience as an account manager or in a customer‑facing logistics role is highly regarded. Key Responsibilities
- Lead a portfolio of 25+ clients, building strong, long‑term partnerships
- Act as a strategic advisor to your clients, helping them scale their online operations and achieve their goals
- Proactively identify opportunities for account growth and process improvement
- Collaborate cross‑functionally with internal teams to deliver results and resolve issues
- Own and manage escalations and challenges with a solutions‑first mindset
- Conduct regular business reviews and performance reporting
- Track and analyse client performance against agreed KPIs and contractual scope
- Share insights, innovations, and best practices with clients to drive improvement
- Provide ad hoc support to the Director of Customer Success as required What You’ll Bring
- Minimum 3 years’ experience in account management or customer success
- Proven ability to gather client requirements and scope new solutions
- Strong project delivery capability within a fast‑paced environment
- Experience collaborating across departments and working with diverse stakeholders
- Excellent verbal and written communication skills
- Strong planning, organisational, and analytical skills Additional Requirements This role is based on‑site at one of our fulfilment centres. Reliable transport is required due to limited public transport options nearby. About eStore Logistics We are Australia’s leading eCommerce and omnichannel third‑party logistics (3PL) provider. We’re a tech‑enabled logistics leader trusted by many of Australia’s top online and omnichannel retailers. With 6 fulfilment centres nationwide and continuous investment in automation, we are reshaping what’s possible in logistics. Why Join Us You’ll be part of a fast‑growing business where your work makes a difference. You’ll have ownership, the chance to grow with us, and exposure to one of Australia’s most dynamic industries. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rr7ot