IT Service Desk Analyst (Williamstown)

Description Regis Aged Care is looking for a customer‑focused IT Service Desk Analyst to provide first‑line support across our organisation. You will be the key point of contact for incidents and service requests, ensuring our people have reliable technology to support residents and teams every day. You’ll work across hardware, software, user access and connectivity issues, delivering responsive support and escalating more complex matters when needed. Key Responsibilities
- Provide first‑line IT support and resolve incidents and service requests in a timely manner
- Set up, manage and maintain user accounts across systems including Active Directory and Microsoft 365
- Troubleshoot hardware, software, connectivity, infrastructure and end‑user device issues
- Provide basic networking and telephony troubleshooting support, including diagnosing connectivity, VoIP and handset issues
- Escalate complex issues to specialist or senior IT teams when required
- Maintain accurate records, updates and resolutions in the service management system
- Deliver clear, professional communication and a consistently high standard of customer service About You
- A strong customer service mindset and genuine interest in helping people
- Experience in a Service Desk, IT support or similar end‑user support environment
- Sound understanding of networking, infrastructure and user access concepts
- Robust troubleshooting, prioritisation and problem‑solving skills
- Confidence communicating with stakeholders at different levels across the business
- Relevant IT qualifications or certifications will be viewed favourably Requirements
- Australian citizenship is required for this position. Why Join Regis? At Regis, your work helps enable better experiences for our people and the residents we support. You’ll join a collaborative team where service, continuous improvement and meaningful contribution are valued. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvgam