Front Office Receptionist (Woonona)

**Job Title**: Front Office Receptionist **Location**: Woonona Dentists, NSW **Employment Type**: Full-time

**About Us**

Woonona Dentists is a well-established, family-owned dental practice committed to delivering exceptional patient care in a professional, friendly and supportive environment. As part of the Illawarra Dentists group, we uphold the highest standards in dental treatment and customer service.

**Position Summary**

We are seeking a personable, organised and proactive **Front Office Receptionist** to join our dedicated team at Woonona Dentists. As the first point of contact for our patients, you will play a vital role in creating a welcoming environment and ensuring the smooth day-to-day operation of the front desk.

**Key Responsibilities**
- Greet patients warmly and manage their arrival and departure in a professional manner
- Schedule and confirm appointments using dental practice management software
- Process payments, manage health fund claims and issue receipts
- Maintain patient records with a high level of accuracy and confidentiality
- Liaise with dentists and clinical staff to support patient care and daily operations
- Coordinate appointment follow-ups and treatment plans with patients
- Maintain cleanliness in all common areas
- Provide general administrative support to the Operations Manager and team as required
- Willingness to learn dental assisting and sterilisation processes and helpout in the clinic as required

**Essential Criteria**
- Previous experience in a receptionist, administrative or customer service role with minimum two years experience
- Excellent verbal and written communication skills
- Strong interpersonal skills and a patient-focused attitude
- High attention to detail and organisational skills
- Ability to multitask and remain calm under pressure
- Proficiency with computers and willingness to learn dental software (experience with Dental 4 Windows is an advantage)
- Qualified appearance and demeanour
- Reliable and punctual work ethic

**Desirable Criteria**
- Previous experience in a dental or medical setting
- Understanding of health fund claiming processes (HICAPS/EFTPOS)
- Knowledge of dental terminology and treatment planning or willingness to learn

**What We Offer**
- Supportive and inclusive team culture
- Ongoing training and development opportunities
- Competitive remuneration based on experience
- The opportunity to be part of a growing dental group committed to excellence in care

If you’re a positive, people-oriented professional who enjoys being part of a caring team, we’d love to hear from you.

Pay: $55,500.00
- $70,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person Apply on Kit Job: kitjobau.com/job/3qzrwb