Customer Service Team Member (Wollongong)

About the Company The Good Guys aims to help families live better for less. Since ****, we've been delighting customers with unbeatable deals and exceptional service and advice with home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Valuable Guys Commercial. Key Responsibilities
- Deliver effective store administration in line with standard procedures, including cash handling and tendering transactions
- Store multi-channel fulfilment and stock integrity
- Telephone management and enquiries
- Marketing and promotional activity
- Contribute to financial performance through effective inventory management and management of controllable expenses
- Manage all sales channel fulfilment in line with procedures
- Work collaboratively as part of a team to deliver a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
- Contribute to The Valuable Guys brand and store experience through quality merchandising, in-store marketing and presentation
- Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities Qualifications Key Competencies for Success in This Role:
- Customer Focus – takes everything through the eyes of the customer
- Drives Results – consistently achieves results, even under tough circumstances
- Demonstrate Self-Awareness – uses feedback and reflection to gain insight into personal strengths and weaknesses Additional Information The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria)
- please don't hesitate to apply! #J-*****-Ljbffr #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r7e1z