Customer Service Team Member (Wollongong)

Welcome to our new URL – is now au.seek.com. Sign in for the same outstanding experience. Learn more Add expected salary to your profile for insights About the Company At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world‑class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial. Key Responsibilities

- Deliver effective store administration in line with standard procedures, including:
- Cash handling and tendering transactions
- Store multi‑channel fulfilment and stock integrity
- Telephone management and enquiries
- Marketing and promotional activity
- Contribute to financial performance through effective inventory management and management of controllable expenses.
- Manage all sales channel fulfilment in line with procedures.
- Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
- Contribute to The Good Guys brand and store experience through quality merchandising, in‑store marketing and presentation.
- Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities. Qualifications Key Competencies for Success in This Role

- Customer Focus – Does everything through the eyes of the customer.
- Drives Results – Consistently achieves results, even under tough circumstances.
- Demonstrate Self‑Awareness – Uses feedback and reflection to gain insight into personal strengths and weaknesses. Additional Information The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply! #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ra0b6